Good morning band family! I hope you are all doing well. Every year I like to give out a few reminders about the Booth and how we all should approach working it. First of all, I really appreciate all the help! The fundraiser is going wonderfully and we are setting ourselves up for the BEST YEAR YET! But as we move forward to the truly busy weeks, I'd like to put a few gentle reminders.
1. Always remember that we are there to provide a service to the customers, and it is always important to treat them with the utmost respect and dignity. Smiling, asking them about their day, and being kind will go a long way! A lot of our customers are repeat customers because they enjoyed their experience so much. Especially don't make comments regarding how much they pay, tip, etc. That's always their choice.
2. Parents/volunteers should be dealing with money as much as possible. Students should be focused on wrapping, not collecting or counting money.
3. Students and parents must act professionally and remember they are representing the band and PSLHS. No yelling, profanity, or immature behavior. This is not usually an issue, but it's easy to get "bored" especially when its slow. This also relates to how students dress at the booth. Make yourself look friendly and presentable! Deodorant helps :)
4. When working the booth, it is okay to take breaks to get food, snacks, drinks, go to the bathroom. However, this is within reason. If you're working a 4 hour shift, there is no reason to have to get food multiple times. Once or twice is okay, but anything more can get excessive and be counter productive. When eating, do not eat inside the booth. Instead you can eat outside the booth at the entrance, or even find a seat close by (starbucks), eat, and return back. No students should be wondering the mall alone, AT ANY TIME. If you need to use the bathroom, take a buddy.
5. If you sign up, make sure you make it your mission to be on time and there the times you say you will be. Please don't show up without signing up. This is for students AND parents. It's important for us to keep records of who is there and who isn't.
6. Most importantly, have fun and remain positive! It's the holiday season, and a huge part of what makes this fundraiser successful is people giving off good vibes to eachother AND the customers! Like I said, we have a lot of repeat customers, and that's because they enjoyed their experience! Always remember the "be cool rule".
Thanks again for everything you're doing! This fundraiser is the reason we don't have to do the many "small" fundraisers a lot of programs have to do. It's much more fun for everyone to provide a service, rather than trying to sell them something they may not want.